KLM airlines

Hey everyone - I just wanted to update you all on the luggage situation.

KLM's local office has come through in a big way. Mr. van Joolen has
mobilized funds from his local budget to cover the cost of the
essential items that were lost with the luggage. We cannot tell you what a
blessing this will be to the people in Kitgum Diocese.

We have a friend - David A. He experienced a loss in his checked luggage during a business trip. American Airlines refused to take responsibility for any part of the loss, so he has made a point to fly other carriers and has mandated those in his department to do so as well. I hear he sends a letter to them at the end of the year pointing out the details of the business they lost. The figure is quite astounding at this point, though I cannot remember the details.

All that to say, I hope to have the reverse effect on KLM's business! The reality is, not all airlines are created equal. If you fly KLM/NWA, you'll probably notice the difference. Our flights were on-time, and we were well taken care of.

Also, please note (though its marked enough at the airport...) don't check electronics in your luggage. I carried on all of the expensive items but neglected both the cumulative value of the smaller items, as well as their crucial nature when I packed them in our checked bag. I was ashamed to have to tell Mr. van Joolen that without the items in that bag, or replacements, we might as well not have come to Africa.

Of course we didn't buy trip insurance - we tried to leverage every dollar to help the people we were coming to serve - poor decision. Buy trip insurance.

All the best,
Andy!

NOTE: If anyone from KLM reads this post, I would encourage you to post a comment. We are grateful for your grace to us.